Terms and Conditions

Uxbridge Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which we provide domestic and commercial removal and related services within Uxbridge and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 We, us, our refers to the removal company providing the services.

1.2 You, your refers to the customer, being the person or organisation who requests and pays for the services.

1.3 Services means any removal, packing, storage, delivery, waste removal, or related services provided by us.

1.4 Goods means the items, furniture, personal belongings, equipment, and any other property to be moved, packed, stored, or handled by us.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Quotations and Estimates

2.1 Any quotation or estimate provided by us is based on the information you give us about the property, access, parking, quantity and nature of goods, and services required.

2.2 Quotations are usually given as a fixed price for the specified work. If the information provided is incomplete or inaccurate, or if the scope of the work changes, we may revise the quotation.

2.3 Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, we may review and update the price.

2.4 Our quotation does not include customs duties, parking fees, tolls, congestion charges, fines, or other third-party charges unless specifically stated. Any such charges incurred in the course of the services will be payable by you in addition to our charges.

3. Booking Process

3.1 You may request a quotation or booking through our website contact form, in writing, or by other means we make available. We may require a visit to your property or a detailed inventory to assess the work.

3.2 A booking is only confirmed when you have accepted our quotation in writing, or in a clear recorded form, and we have confirmed acceptance of the booking. Provisional bookings are not guaranteed and may be released if not confirmed within the specified time.

3.3 We reserve the right to refuse any booking at our discretion, for example where the work is unsafe, unlawful, impractical, or outside our operational capacity.

3.4 You are responsible for ensuring that all details in the booking confirmation are accurate, including dates, times, addresses, access restrictions, and the nature and quantity of goods. You should inform us promptly of any changes.

4. Services Provided

4.1 Our core services include loading, transporting, and unloading your goods between the agreed addresses, within the agreed time frame, using appropriate vehicles and staff.

4.2 Additional services, such as packing, unpacking, dismantling and reassembly of furniture, provision of packing materials, temporary storage, and waste removal, may be provided where agreed in writing and may incur additional charges.

4.3 We will take reasonable care and skill in providing the services but do not guarantee that the services will be uninterrupted or completed at an exact time, as they may be affected by traffic, access restrictions, weather, or other factors outside our control.

4.4 We reserve the right to use subcontractors or third parties to carry out some or all of the services. Where we do so, we remain responsible for the proper performance of the contract.

5. Your Responsibilities

5.1 You must ensure that all goods are ready for removal at the agreed time, unless packing services are included. This includes properly packing and securing items, removing fixtures where required, and labelling fragile or delicate items where appropriate.

5.2 You must arrange suitable parking and access for our vehicles at both collection and delivery addresses, including any necessary permits or authorisations. If suitable parking is not available, we may charge for waiting time, additional handling, or aborted journeys.

5.3 You must ensure that the property and access routes are safe for our staff to work in, including clearing walkways, stairs, and entrances, and notifying us of any hazards such as loose flooring, low ceilings, or structural issues.

5.4 You are responsible for securing and locking any valuables, important documents, cash, jewellery, or other high-value items. We strongly recommend that such items are kept with you and not included in the goods for removal.

5.5 You must not include in the goods any items that are illegal, dangerous, explosive, highly flammable, or otherwise unsuitable for transport, such as firearms, ammunition, gas cylinders, fuel, chemicals, or perishable food. We may refuse to carry any such items and may recover from you any loss or damage resulting from their inclusion.

6. Payments and Charges

6.1 The price for the services will be as set out in our quotation and confirmed at the time of booking, subject to any variations agreed in writing or arising under these Terms and Conditions.

6.2 We may require a deposit or full payment in advance to secure your booking. Any deposit paid will be deducted from the final invoice.

6.3 Unless otherwise agreed in writing, payment of the full balance is due no later than the commencement of the services on the removal date. We reserve the right to withhold or discontinue services if payment is not received when due.

6.4 Payment methods will be specified by us and may include bank transfer, card payment, or other accepted methods. We do not accept payment in forms not previously agreed.

6.5 If you fail to make payment when due, we may charge interest on the overdue amount at the statutory rate applicable under UK law until payment is made in full, and we may also recover any reasonable costs incurred in enforcing payment.

6.6 Where services are provided on an hourly rate basis, the minimum charge, start and finish times, and any travel or call-out charges will be clearly stated in advance. Time will be rounded up to the nearest whole or half hour as agreed.

7. Cancellations and Amendments

7.1 You may cancel or postpone your booking by giving us written notice. The following cancellation charges may apply, based on the notice period before the agreed removal date:

a. More than 10 working days before the removal date: no cancellation fee, and any deposit paid will be refunded or transferred to a new date by agreement.

b. Between 5 and 10 working days before the removal date: up to 50 percent of the quoted price may be charged as a cancellation fee.

c. Less than 5 working days before the removal date, or on the removal date itself: up to 100 percent of the quoted price may be charged as a cancellation fee.

7.2 If you amend the date, time, or scope of the services, we will do our best to accommodate the changes, but this may not always be possible. Changes may result in a revised quotation and additional charges.

7.3 We may cancel or postpone the services if you fail to meet your obligations under these Terms and Conditions, if payment is not made when due, or if circumstances arise that make it unsafe, unlawful, or impractical to carry out the work. Where possible, we will give you reasonable notice.

7.4 If we cancel the services for reasons within our control and you have fulfilled your obligations, you will be entitled to a refund of any sums paid for services not provided. We shall have no further liability for any consequential or indirect losses.

8. Liability and Insurance

8.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. Our liability for loss of or damage to goods is subject to the limitations set out in this clause.

8.2 We are not liable for any loss or damage that arises wholly or mainly from your failure to comply with these Terms and Conditions, including inadequate packing by you, failure to secure items, or including prohibited or hazardous items in the goods.

8.3 We are not liable for damage to goods where the risk of such damage is increased by the nature of the item, including but not limited to pressboard or flat-pack furniture that is not designed for repeated dismantling and reassembly, fragile or brittle items, or goods with existing defects.

8.4 We are not liable for:

a. Loss of or damage to items of special value, including but not limited to jewellery, watches, precious metals, cash, securities, important documents, collections, antiques, or artworks, unless we have agreed in writing to handle such items and you have declared their value in advance.

b. Indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment.

c. Loss or damage arising from fire, flood, subsidence, war, terrorism, civil unrest, industrial disputes, acts of government or public authority, or other events beyond our reasonable control.

8.5 Our total liability for loss of or damage to your goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the items affected or a sum per job as stated in our insurance cover details, whichever is lower, unless otherwise agreed in writing.

8.6 You must inspect your goods as soon as reasonably possible after completion of the services and notify us in writing of any visible loss or damage within 48 hours. For non-obvious loss or damage, you must notify us in writing within 7 days of the removal date. We may not accept liability if you fail to notify us within these time limits.

8.7 We maintain insurance cover appropriate for a UK removal company. Details of the level of cover are available on request. It is your responsibility to arrange additional insurance if the value of your goods exceeds the limits of our cover.

9. Delays and Access Issues

9.1 While we make reasonable efforts to arrive and complete the services at the agreed times, times are estimates only and not guaranteed. We are not liable for delays caused by traffic, accidents, weather, road closures, vehicle breakdowns, or other events beyond our control.

9.2 If we are delayed or prevented from carrying out the services due to your failure to provide adequate access, parking, or readiness of goods, we may charge for waiting time, additional labour, or an aborted journey.

9.3 If we are unable to deliver your goods to the destination address due to access restrictions, safety concerns, or your absence, we may take the goods into temporary storage at your cost until delivery can be completed.

10. Waste and Environmental Regulations

10.1 Where we provide waste removal or disposal services, we operate in accordance with relevant UK waste regulations and duty of care requirements. We will only remove waste that we are lawfully permitted to carry.

10.2 You must accurately describe any waste to be removed and must not include hazardous or regulated waste unless we have explicitly agreed to handle such items in compliance with applicable laws.

10.3 We will dispose of waste only at authorised facilities. We may pass on any charges levied by such facilities and any additional costs associated with special handling or disposal requirements.

10.4 We will not be responsible for any penalties or legal consequences arising from your failure to disclose the nature of waste or from including prohibited materials in waste or goods given to us.

11. Storage

11.1 Where storage services are agreed, your goods will be stored in a facility selected by us. We will take reasonable care to keep goods secure but do not guarantee that storage facilities are entirely free from risks such as pests, damp, or theft.

11.2 Storage charges will be payable in advance at the agreed intervals. If you fail to pay storage charges when due, we reserve the right to exercise a lien over the stored goods and, after giving reasonable notice, to sell or dispose of them to recover unpaid charges and reasonable costs.

11.3 You are responsible for ensuring that any address or contact details we hold for you are kept up to date while your goods are in storage.

12. Complaints and Dispute Resolution

12.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible, providing full details and any supporting evidence.

12.2 We will investigate complaints in a fair and timely manner and will aim to provide a written response within a reasonable period. We may ask for additional information or the opportunity to inspect any alleged damage.

12.3 If we are unable to resolve a dispute directly, either party may consider seeking independent advice or using alternative dispute resolution services. This does not affect your statutory rights.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only as necessary to provide our services, manage your booking, process payments, and meet legal and regulatory obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not sell or share your information with third parties except where required for the performance of the contract or by law.

13.3 Further details about how we handle personal data may be provided in our privacy information, which is available on request.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall any single or partial exercise of such right or remedy prevent any further exercise of it.

15.3 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, representations, or understandings, whether written or oral.

15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us unless changes are required by law or regulatory authority.

By confirming a booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.